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Last updated: 25 November 2025

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This Refund Policy applies to all purchases made through regulatorycatalyst.com, a platform operated by Jakob Partners Consulting Sàrl, a Swiss company registered at Cours des Bastions 13, 1205 Geneva, Switzerland, CHE-251.586.623.

We provide consulting services, digital documents, online training, and subscription-based access to specialised regulatory tools and content.

Our goal is to ensure customer satisfaction while maintaining fair and transparent business practices. This policy explains when refunds are available and how refund decisions are made.

1. Digital Products (Documents, Templates, Tools)

Refunds for digital products are only granted in the following circumstances:

• Technical issues that prevent access or use of the purchased content, after reasonable troubleshooting.

• Duplicate payments or accidental double orders.

Refunds are not provided for:

• Change of mind

• Incorrect product choice

• Products already downloaded or accessed

Where possible, technical issues may be resolved through support rather than a refund.

2. Online Trainings

Live Sessions

Refunds are available only if the user cancels at least 5 days before the scheduled live session.

No refunds are granted:

• For cancellations made less than 5 days before the event

• For non-attendance or late attendance

• After the live session has taken place

Pre-recorded or On-Demand Trainings

Refunds are provided only in cases of:

• Technical failure preventing access

• Duplicate payments

3. Consulting Services

Consulting services may include regulatory guidance, document creation, and expert advisory work.

Refunds follow this structure:

Before the project begins

• Full refund available if no consulting work has started.

After the project has started

• Refunds are prorated based on unused hours or unfinished portions of the project.

• Any work already performed, time spent, or deliverables already created are non-refundable.

Once consulting time has been delivered, no refunds apply to completed hours.

4. Subscription Services

Subscription fees are charged in advance for the selected billing period.

Refund rules:

• No refunds are provided for the billing period already paid, regardless of usage.

• Customers may cancel at any time; cancellation stops future billing only.

• Access remains active until the end of the paid period.

Auto-renewal reminders may be sent as a courtesy but are not guaranteed.

5. Payments and Billing Issues

If you experience a billing error (e.g., duplicate payment), we will issue a refund after verification.

6. Case-by-Case Evaluation for Technical or Service Failures

If a technical issue or platform malfunction substantially prevents access to services, we will evaluate the matter on a case-by-case basis.

Depending on the situation, outcomes may include:

• Access extension

• Service credit

• Partial or full refund

• Alternative solutions

We aim to resolve issues fairly and reasonably.

7. Customer-Uploaded Files and Materials

Customer-uploaded files (forms, regulatory documents, or templates) are not eligible for refunds or adjustments.

Work performed on these files is treated as consulting work and follows the rules in Section 3.

8. International Customers

While Jakob Partners Consulting Sàrl is governed by Swiss law, we apply a consumer-friendly approach for international users.
However, this Refund Policy governs over any external jurisdiction unless mandatory local laws apply.

9. How to Request a Refund

Refund requests may be submitted to:

📧 regulatorycatalyst@gmail.com

Please include:

• Order number

• Date of purchase

• Description of the issue

• Any relevant screenshots or information

We typically respond within 5 business days.

10. Governing Law

This Refund Policy is governed by the laws of Switzerland, with jurisdiction in Geneva, unless applicable mandatory consumer protection laws require otherwise.